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2807 Neuse Blvd, Suite 12, New Bern, NC 28562
WE’RE HERE TO GUIDE YOU

Understanding the Community-Based Care Process

Applying for community-based services can feel overwhelming. Our team helps families understand the steps, ask the right questions and connect with the support they need.

1

Referral

A referral is submitted by a qualified healthcare provider or case manager.

2

Initial Eligibility

The appropriate Medicaid agency reviews the referral to determine initial eligibility.

3

Documentation

Medical records and documentation are collected from the individual’s healthcare team to verify needs.

4

Medicaid Eligibility

A Medicaid application or eligibility determination is completed when required.

5

In-Home Assessment

A case manager evaluates needs in the home and develops a personalized plan of care.

6

Plan Approval & Coordination

Once approved, services are coordinated with approved community-based providers.

7

Ongoing Case Management

The case manager monitors services and updates the plan of care as needed.

COMPASSION TODAY. LEGACY TOMORROW.

Ready to Begin a Legacy of Better Care?